Frequently asked questions:

Q: When will my order ship?

A: Please refer to Shipping policy here.

Q: Why do I need to pay taxes on my order?

A: As a business we are required by NY State to collect tax on certain items.

Q: My item broke during transit, what can I do about it?

A: We strongly encourage customers to choose the route protection package in their order since you can file a claim directly with them and this issue can be resolved. If you didn't add the protection package please email us info.valcustomdesigns@gmail.com 

Q: What is Route Protection Package?

A: More info here.

Q: Can I get a refund for my order?

A: Please refer to the refund policy here.